866-312-STOR Option 2 for Support, Option 3 for Sales

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Request Support or call 866-312-STOR, Option 2 for Support

UbiStor® Support provides a combination of U.S. based, flexible, technical support and e-support options to ensure 100% satisfaction with your UbiStor services, regardless of whether you are an enterprise or smaller company.

Our unique approach allows you to:

Levels of Support

UbiStor has several support options that allow you to select support levels that align with your business requirements. We also provide specific Service Level Agreement (SLA) for every solution. This helps you maximize your productivity and lets you focus on your core business:

Standard Support

  • General phone and onsite support (local business hours) from the UbiStor Technical Help Desk.
  • Normal business hours
  • 4 hour response / 3 day engagement
  • Designed for non-critical support

Premium Support

  • Premium Support provides 24x7x365 coverage, including holidays
  • Support to resolve issues immediately
  • One hour response and engagement
  • Designed for critical support

Solution Support

  • Includes solution certified Technical Support Engineers
  • Added level of support ensures quick and efficient issue resolution
  • All solutions come with multiple support options in order to align our response to your business requirements

Sales Support

  • Includes a dedicated UbiStor representative to ensure proper discovery and solution design
  • A vendor independent and best of breed approach ensures your business is provided the best options based on your specific parameters
  • Regular quarterly update meetings ensure your long term goals are met successfully

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