3 must-have attributes of a good disaster recovery provider

December 5, 2016 Data & System Recovery

Picking a disaster recovery solution provider is a serious decision. You need to be able to trust this organization with the very essence of your company and know that you're safe in their hands. It's certainly difficult to discuss the possibility of a catastrophe knocking out your ability to conduct business, but it's a vitally important conversation to have.

That said, it can sometimes be difficult to understand exactly what you need out of this process. To that end, let's take a look at some of the most important functions a solid vendor should be able to provide, as well as why you'll need them in the long run. 

1. Proper backup procedures

The most important part of a disaster recovery solution is the data backup system put in place to restore critical applications and information in the event of a catastrophe. That said, simply copying every scrap of data isn't enough anymore. 

To begin, a solid disaster recovery provider should be able to distribute your backups through a cloud-based platform. A vital component of proper preparation is what's called 3-2-1 backup. This means you need three distinct copies of each piece of data, two of which must be kept on different technologies and one that is geographically separated from your office. A disaster recovery vendor that leverages the cloud is able to help you accomplish the latter two of these. 

On top of this, it's also important for these companies to be able to handle de-duplication. A huge issue that plagues a lot of disaster recovery solutions is redundant copies of information. If a piece of data doesn't change between backup sessions, it's possible to waste a huge amount of storage space. 

Therefore, a serious disaster recovery solution provider needs to be able to quickly detect these instances of duplication as well as delete copies that are no longer needed. This can seriously cut down on the amount of storage space your organization actually needs, thereby lowering overall costs. 

You're going to need data backups. Backups are the backbone of disaster recovery.

2. Virtualization

Another key feature that these vendors need to have is virtualization, or the technology that allows a company to run multiple virtual machines on a single physical one. While the actual processes behind this are incredibly complicated, this innovation basically enables a much more efficient use of a server's processing capabilities. 

Again, this is hugely important for a company looking for a disaster recovery provider because it means the vendor can run their business much more cost-effectively than if they relied solely on physical machines. Considering the fact that a disaster recovery solution needs to be running at all times for the entirety of a business's existence, cutting costs wherever possible is an absolute necessity. 

"Disasters don't happen at convenient times."

3. Constant, reliable support

Disasters don't happen at convenient times. A lightning strike with the ability to destroy your local energy systems doesn't really care what time it is, so you have to know that your disaster recovery solution provider will be there when you need them most. 

Reliable support is huge, regardless of the industry. A report from Parature found that 62 percent of consumers moved on to another service provider following a stretch of bad customer service. However, the uniquely terrifying aspect of disaster recovery is that there often aren't second chances. 

The Red Cross has stated that around 40 percent of businesses go out of business following a major catastrophe. All it takes is one bad day to sweep away everything an organization has spent years building, and you'll need every resource you can get your hands on to avoid this scenario. 

This means that you'll need to be able to get ahold of a technician regardless of the day or time. A solid disaster recovery provider has 24/7/365 support, and you shouldn't settle for anything less. 

4. Experienced employees

Of course, constantly available support means nothing if the employees are inexperienced. A disaster recovery plan provider needs to have a proven track record of excellence, years of experience in the field and a host of employees who can help you get back on your feet. 

Thankfully, you can find all of this and more through UbiStor. We pride ourselves on our innovative backup and virtualization technologies, and our round-the-cloud support is unparalleled in the industry. On top of that, you'd be hard-pressed to find a company with more experienced and dedicated employees. 

You can't wait until catastrophe strikes to set up a disaster recover plan. You need to be prepared the moment such an event occurs. If you currently need assistance setting up a solution, please don't hesitate to contact a UbiStor representative today to discuss your options. We'll be able to tell you exactly what you need so you can rest easy knowing your company is safe.